Has your company been effected by our current economic climate?
Ours has. When at one time businesses were quick to use outside training companies to prep their team, today they are less eager.
How do we keep our businesses fruitful, yours and ours? Do we cut our training altogether? We have to, we need to buckle up with spending. Depending on the training, it's more than likely a training that you actually need to keep your business performing well.
With thousands of company's cutting back. Our training company has accommodated this situation. We have also cut costs, to lower our rates. Consumers and other clients, deserve the constant benefit to work with efficient businesses.
Don't slack on your training. Find solutions.
Contact ANROMA today. A comprehensive training to enhance professional image, organization, and communications skills.
-Margaret Hernandez
Director, ANROMA Consulting Group
Friday, May 15, 2009
Thursday, May 14, 2009
Black & White Thinking
Dear Managers, Business Owners, and Key Decision Makers,
It has come to the attention of the general public, that many of us have adopted in-the-box thinking habits. Just like people, problems and opportunities come in all shapes and sizes. So it's impossible to have the "Black & White" mentality when you're dealing in a rainbow playing field.
As mentioned before, our client's make our businesses go 'round. I urge you to rethink the problem solving guidelines in your organization. Nothing dissatisfies a client more, than when they hear "No." There are ways of saying "No," that offer your clients other options.
This is what I call Customer Service MasterMinding. Own it! This isn't something that just happens. As a leader you need to make sure this is implemented and practiced in your organization.
For more information contact the ANROMA Team. Expert trainers is business relations.
Sincerely,
Margaret Hernandez
ANROMA Consulting Group
It has come to the attention of the general public, that many of us have adopted in-the-box thinking habits. Just like people, problems and opportunities come in all shapes and sizes. So it's impossible to have the "Black & White" mentality when you're dealing in a rainbow playing field.
As mentioned before, our client's make our businesses go 'round. I urge you to rethink the problem solving guidelines in your organization. Nothing dissatisfies a client more, than when they hear "No." There are ways of saying "No," that offer your clients other options.
This is what I call Customer Service MasterMinding. Own it! This isn't something that just happens. As a leader you need to make sure this is implemented and practiced in your organization.
For more information contact the ANROMA Team. Expert trainers is business relations.
Sincerely,
Margaret Hernandez
ANROMA Consulting Group
Friday, May 8, 2009
How Important are our Customers?
Great Question!
How important are our Customers? Well, let's see. You own a business. You have a product or service that you felt so confidently in that you invested in creating a company. Ok great. Now, that great product will always be great, however, it will never be fruitful unless people buy/use it. Correct? Our Customers are the bread of 'bread and butter' of our businesses. Our customers buy our product and they refer our product. My suggestion, make sure you are offering an EXCELLENT client experience!
-Margaret Hernandez
anromaway.com
How important are our Customers? Well, let's see. You own a business. You have a product or service that you felt so confidently in that you invested in creating a company. Ok great. Now, that great product will always be great, however, it will never be fruitful unless people buy/use it. Correct? Our Customers are the bread of 'bread and butter' of our businesses. Our customers buy our product and they refer our product. My suggestion, make sure you are offering an EXCELLENT client experience!
-Margaret Hernandez
anromaway.com
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